Naumen is a Russian vendor of enterprise software and cloud services, serving as a trusted technology partner in digital transformation for companies and government entities. Founded in 2001, Naumen offers a comprehensive suite of solutions for IT service management, AI-powered customer service and contact center automation, low-code platforms for rapid application development, and custom software development. With a presence in five countries, Naumen's solutions help over 200 million users. In 2024, Naumen launched an LLM lab to integrate GenAI into its product ecosystem.